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Have a question? Need help with your account? When you contact us, a knowledgeable representative will give you the personalized service you deserve.

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Member Complaints

Cross Valley Federal Credit Union is committed to resolving member problems, disputes or complaints fairly and professionally

The credit union will make every attempt to resolve the complaint at the staff level. It is the goal of the credit union to sort out any complaints immediately so that everyone is satisfied

We understand that not all complaints can be resolved immediately, and if this is the case we will make sure that you are kept up to date with its progress and will have a response as soon as possible and within a maximum of 10 working days. Please call us today at (570) 823-6836 so we can better serve you.