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Cross Valley Federal Credit Union is committed to resolving member problems, disputes or complaints fairly and professionally
The credit union will make every attempt to resolve the complaint at the staff level. It is the goal of the credit union to sort out any complaints immediately so that everyone is satisfied
We understand that not all complaints can be resolved immediately, and if this is the case we will make sure that you are kept up to date with its progress and will have a response as soon as possible and within a maximum of 10 working days. Please call us today at (570) 823-6836 so we can better serve you.