Cross Valley Federal Credit Union

Fraud & Identity Theft

Cross Valley FCU cares about your identity.

At Cross Valley FCU, the safety of your accounts and your identity are our top priority. Your transactions are monitored in real time and are subject to specialized fraud filters.

It is important to remember that you should always take extra care in monitoring your account. Should you discover any unauthorized transactions, or anything that seems suspicious, report them to us immediately. If suspect transactions are found during the Credit Union's non-business hours, you may still call (570) 823-6836 and you will be directed to Cross Valley FCUs Fraud Protection Center.

To further ensure your account security, Cross Valley FCU currently offers all members the free added benefit of our Fraud Detection Service. If a suspicious transaction is flagged on your account, you will receive a phone call asking you to verify this purchase. This service helps to secure your account safety, while also decreasing the chance of fraudulent transactions. Please be sure you provide one of Cross Valley FCU’s member representatives with a best phone number to reach you at.

Current Fraud Security Alerts

Cross Valley FCU receives updates from Mastercard© regarding any new data breaches that have occurred. Once we receive an update, we will notify all members who have been affected by letter. We will also post any new notifications on this below:

CardValet

Introducing CardValet© ! Payment cards offer both convenience and risk. CardValet manages this risk by allowing you to define when, where, and how your cards can be used. You can turn your card off when not in use, set alerts to advise you when your card is used, and even set controls that limit where and for what amounts the card can be used. It's easy to download the app too! Simply go to your App Store today. Once you have downloaded the app to your phone, you will be prompted to enter all your account information, and that's it! Start using the benefits of CardValet today!

To learn more please see CardValet's Terms and Conditions or our short instructionalVideo.

IF YOU ARE A VICTIM OF IDENTITY THEFT, TAKE ACTION NOW:
  • Place a fraud alert on your credit file by contacting a major credit reporting bureau: Trans Union (800)680-7289, Experian (888)397-3742, or Equifax (888)766-0008. The other bureaus will be notified and will place alerts on their files. Free reports will be sent to you.
  • Alert affected businesses over the phone and in writing. Close tampered accounts or those opened without your consent.
  • File a police report. Ask for a copy of the report too – you may need it for businesses requiring proof of the crime.
  • Report the crime to the Consumer Financial Protection Bureau.
Learn more about identity theft and how to prevent it.

If you would like more information, or you think that you may be a victim of identity theft, please do not hesitate to call us at (570) 823.6836. We are here to help you with all of your financial matters.

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